Hurricane's Grill's Recipe for Staying Power

Twenty years is a long time to stick with one point of sale provider. For Hurricane's Grill, an independent steakhouse group with five restaurants across Sydney, it's been long enough to grow from a manual system through full automation, weather a restaurant fire, and come out the other side recommending Triniteq to anyone who asks.

Hurricane's Grill: A Sydney Steakhouse Institution

Hurricane's Grill has been serving steak and ribs for 31 years, built on old-school South African and Portuguese-style cooking. Laura Goldberg, CEO, runs the group's five restaurants across Sydney with Craig Goldberg, including Circular Quay, Brighton-Le-Sands, and Castle Hill. The business has worked with Triniteq for over 20 years, longer than most POS relationships in hospitality last.

WATCH NOW: Hurricane's Grill Customer Story

The Challenge: A System That Could Keep Up and Keep Going

Two decades ago, Hurricane's Grill ran on a manual system. Growing to five venues meant the business needed a point of sale that could do more than take orders:

• A system that could grow with the business: as new products became available, not just at the point of installation
• Genuine continuity through a crisis: not just uptime on a good day
• Independence from other systems failing around it: a payment outage shouldn't mean losing track of trade
• A direct line to support: someone to call, not a ticket number
• Room to keep expanding: without the system becoming the reason growth slows down
  
  

The PowerEPOS Solution

Hurricane's Grill moved from a manual system to a fully automated PowerEPOS setup, adding new capability as Triniteq released it rather than switching providers to get it.

• Automated point of sale: replacing the original manual setup across all five venues.
• Sales Analyst: added to make sense of performance across the group
• Stock module: added to keep track of stock sales and stock movement across venues
• Direct access to support: a genuine relationship with Triniteq's team.
• Continuous product growth: new modules adopted as they're released, not held back by legacy setup.

- Laura Goldberg , CEO, Hurricane's Grill Restaurant Group

Tested When It Mattered Most

In October 2024, a fire at the Circular Quay restaurant forced Hurricane's Grill to shut the system down fast. The restaurant stayed closed for 11 months. When it reopened, Triniteq re-onboarded the site quickly, without dragging out the return to service. On another occasion, when the restaurant's EFTPOS terminal went down mid-service, the Triniteq system kept running, letting staff reconcile payments that hadn't gone through instead of losing track of the day's trade.

"When our EFTPOS machine went down and Triniteq was still going, we were able to use the system to reconcile any payments that hadn't been made. It just made a real difference to us that we could continue using the POS even though our EFTPOS was down."
- Laura Goldberg, CEO, Hurricane's Grill & Bar

Results: A Business That Grows Without the System Holding It Back

• Re-onboarded quickly after an 11-month closure, with no drawn-out return to service.
• Continued trading through an EFTPOS outage, reconciling payments without losing data.
• Access to new modules as they're released, from Sales Analyst to Stock & Inventory
• Support described as consistently positive
• Confidence to expand further, knowing the system will scale with the business.

A Strong Endorsement for Growing Hospitality Groups

With expansion planned for the next couple of years, Hurricane's Grill Restaurant Group sees Triniteq as part of how that growth happens, not a hurdle to plan around.

"One thing that I would tell another business considering Triniteq is that their systems are reliable and fast, and their communication is really, really good."
- Laura Goldberg, CEO, Hurricane's Grill

See what PowerEPOS could do for your group, from one venue to five and beyond.

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Whether you're switching for the first time or the fifth.