The Grosvenor Hotel's First Round of Change in 140 Years

How do you change the system a 140-year-old pub has run on for thirty years, without disrupting a team that's never known anything else? For the Grosvenor Hotel, it came down to picking the right Point of Sale. When the pub moved to Triniteq PowerEPOS, the disruption everyone braced for never showed up. Staff picked it up straight away, and the business has been adding capability ever since.

The Grosvenor Hotel: A Perth Institution

The Grosvenor Hotel is Perth's second-oldest continuously running pub, trading for close to 140 years. It's a family business, run day-to-day by Nick, the current owner's son, across every part of the operation. Being a heavy food and beverage venue, the Grosvenor relies on its Point of Sale for more than taking payments. It needs to keep tabs on regular customers, manage a busy floor, and hold up under the pressures of a busy night.

The Challenge: Changing What Already Worked

For over 30 years, the Grosvenor ran on books, cash and one long-serving system. It worked, in the sense that the pub kept running. But it left the business without the tools a modern venue needs to manage a busy service properly. Making this change came with the following conditions:

• A system that wouldn't disrupt a team who'd never used anything else.
• Reliable uptime inside a 140-year-old building where connectivity isn't guaranteed.
• Local support from a local business that understood hospitality, not a call centre overseas.
• Room to grow with the ability to add capability later, without starting over.

The PowerEPOS Solution

The Grosvenor moved to Triniteq’s PowerEPOS as its core Point of Sale system. PowerEPOS runs on a blended server-based and cloud-based model, giving the venue always-on uptime even where the internet connection can't be relied on. As a local, family-owned business themselves, choosing a fellow locally owned provider made the decision easier.

• Cloud-hybrid system built for consistent uptime.
• Local Australian-based support not offshore call centres.
• Reporting to track regulars and running tabs.
• One platform that grows with the business.
• Straightforward onboarding for a team new to any POS.
  

A Seamless Transition

The switch to PowerEPOS came without the disruption Nick had braced for. The team picked it up and ran with it, without any speed bumps, major issues or training hurdles. Day-to-day, the Grosvenor hasn't had to change much about how it operates. The new system modernised the business without asking it to relearn how it works.

"The most surprising thing about it is almost how seamless the integration has been into our business. We haven't noticed any sort of speed bumps or any major issues or any hurdles with team training. The team have been able to pick it up and just run with it."

- Nick, Owner, The Grosvenor Hotel

Results: A Modern System That Still Feels Familiar

Since going live with PowerEPOS, The Grosvenor has built out its system in step with the business, rather than all at once.

• Zero disruption to service or staff training during the switch.
• Reporting, accounts and stock modules added over time, all on one platform.
• Reliable uptime maintained inside an older, harder-to-connect building.
• Day-to-day operations largely unchanged, just modernised.
• Confidence to keep growing by adding capability as the business needs it.

A Strong Endorsement for Venues Weighing Up a Switch

For a business making its first POS change in decades, the result was decisive. Nick has no hesitation recommending Triniteq to other venues considering the same move.

"It's just a no-brainer for us. From the ease of reporting to the service we get, I wouldn't have any qualms or hesitations in recommending it."

- Nick, Owner, The Grosvenor Hotel

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