What happens if my payment fails?

PowerEPOS Failed Payment Process

If a payment fails, payments are re-tried automatically over a number of days after the initial processing. Email reminders are also sent at each stage. If the final payment still fails the account will be suspended.

Automatic Payment Retry System

When your PowerEPOS payment fails:

• Automatic retries - Payments are re-tried over a number of days
• Multiple attempts - Several payment processing attempts
• Email notifications - Reminders sent at each stage
• Account suspension - If final payment still fails
  
  

Failed Payment Timeline

Stage 1: Initial Payment Failure

• First payment attempt fails
• Automatic retry process begins

Stage 2: Retry Period

• Payments are re-tried automatically over a number of days
• Email reminders are sent at each stage
• Multiple opportunities to resolve payment issues

Stage 3: Final Attempt

• Last automatic payment retry
• Final email notification sent

Stage 4: Account Suspension

• If the final payment still fails the account will be suspended
• PowerEPOS service access restricted until payment resolved
  
  

What You'll Receive

During the failed payment process:

• Email notifications for each retry attempt
• Clear information about payment status
• Instructions for resolving payment issues
• Final warning before account suspension
  
  

Resolving Payment Issues

To avoid account suspension:

• Update payment method details if needed
• Ensure sufficient funds for direct debit
• Contact support if experiencing ongoing payment problems
  
  

Contact Accounts for Payment Help

Questions about failed payments or account suspension?

📞1300 784 666
📧 accounts@triniteq.com

PowerEPOS: Automatic payment retries with email reminders before suspension.