Real people, real success: PowerEPOS customer reviews
We help make our customers' lives less complicated and their businesses more successful. Don't just take our word for it. Read 32 reviews from Australian cafés, restaurants, pubs, clubs, wineries, hotels and stadiums.
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- 1,000's of Australian venues
- Venues in every state
- Australian-based support team
- Hospitality POS since 1997
What hospitality operators say about PowerEPOS
Robust, responsive, stable, and proven to perform reliably under high-pressure event conditions.
I've used Triniteq's point-of-sale systems at two venues. Initially, I implemented their system at HBF Park, where their service was exceptional, prompting me to bring them into the Perth Convention and Exhibition Centre. The POS software is robust, responsive, stable, and proven to perform reliably under high-pressure event conditions, efficiently managing tens of thousands of attendees and processing millions of dollars in food and beverage sales within a 24-hour period. The interface is intuitive and user-friendly, enabling casual agency staff to quickly learn and operate expertly, this ease of use has significantly improved queue clearance times compared to previous systems. From a technical perspective, the POS system is straightforward to manage and support, with any issues promptly addressed by Triniteq's responsive and knowledgeable support team. A standout feature is the live management reporting capabilities, accessible via mobile applications. These provide real-time visibility of critical sales data, enabling operations management to monitor revenue and performance while moving through the venue during events. Overall, I am thoroughly impressed with Triniteq's service and highly recommend them to any organisation seeking reliable, innovative, and high-performing point-of-sale solutions.
PowerEPOS is a fantastic restaurant POS system. My favourite features are the colour coding and icons in table management, as they assist us in delivering exceptional service to our customers at Rustlers. It's also incredibly reliable and user-friendly to the point that we can get our new staff up and running with just a short training session. It has been invaluable in increasing revenue through prompting for upsells and add-ons, simplifying operations, and even reducing the need for extra staff during our busiest nights. PowerEPOS has been instrumental in our business's success, and we can't imagine operating Rustlers without it.
We had the pleasure of working with Triniteq on upgrading the stadium's point of sale as well as the installation of pay pass across the venue and they did not disappoint. Triniteq took the time to understand our business and tailor the system to our needs. We've seen a reduction in transaction times and an increase in spend per head. Not only would we recommend their services to anyone needing a POS solution, but we will also be using them again.
I was initially sceptical about switching our POS system because I thought it would be too complicated. However, after speaking with a colleague who recommended Triniteq, I decided to try it. From the start, the team at Triniteq impressed me with their willingness to customise the system to fit our complex needs. We now have a unified system that handles all transactions across both venues efficiently, without the previous headaches of managing multiple POS systems. I couldn't be happier with the outcome!
We've had PowerEPOS through Triniteq installed at The Italian, and I wanted to highlight the ease with which it has been installed and supported. The way your support and installation team have worked with us from our first conversation through implementation, and the ongoing help I have requested, has been first-class. Nothing has been an issue or not resolved. It was a big step for us to move away from a longstanding relationship with another POS provider, but you have proven this decision to be highly successful, and the right one. I've worked with many POS businesses, tech staff etc. in the past, and I have to say Triniteq stands out as so easy to work with, solution-driven, and simply there to help.
Pancakes on the Rocks on order and pay at the table
"People want that face-to-face contact with a person but want to be able to control the ordering. So our staff have more time to give them advice on the menu rather than doing the mundane writing-down-the-order part. That's what they love, that's why they get into hospitality. That's allowed us to focus on that part of it and to take away the boring part of the job. Don't wait. Because once you've done it, you'll be so happy you did it."
Nelson TrompGeneral Manager, Pancakes on the Rocks, NSW and QLD
Read the video transcript
Speed of service has increased, customers can now order a lot faster, they order a lot more, and our average spend has increased quite a lot. Customers don't have to wait for a staff member to come past if they want to order something else. They can order as soon as they want, when they want it. So, from an operational point of view, it's been great, and from a customer satisfaction point of view, it has been too.
Hi, I'm Nelson Tromp, General Manager of Pancakes on the Rocks in the centre of Sydney, but we have four other locations across New South Wales and one in Queensland.
Initially, it was because we couldn't find staff straight out of Covid. We had customers wanting to come back in, but we had no staff to serve them, so the staff were quite frustrated that they couldn't add lines to the door. We just simply couldn't serve them. So we incorporated the digital ordering to help us serve the customers.
And why we've kept it: now we've put our staff back on, we're back to the old staffing levels that we had before, and now the customers feel more at ease with it. There's a lot of customers that don't want to use the old style of ordering, talking to a staff member, for all sorts of reasons. Some people are quite anxious. They feel more comfortable ordering with the machine, and they can order at their own pace. And some people can't communicate because of language barriers, so the QR code's been fantastic for that.
I think it was just the relationship we had with the team when we first started, talking to us about all the fears that we had about what would happen, because we wanted to make sure we kept that old style value, where it wasn't just being taken over by technology and we take away that interaction. And they put us at ease, and everything they said to us in terms of the reaction from the customer came true. We're really happy, because we were quite sceptical, and it's been fantastic for us.
It's made things a lot easier to look at from the back end, to see what our business really is, apart from just anecdotally saying, "Look, we sold all of this, or we did a lot of that." We can actually drill down into it. So it saved us a lot of time and given us information that was very helpful, not just for working out what happened, but for helping us plan what could happen into the future.
The transition was minor. A lot of the staff wouldn't have noticed that there was much difference from their end, but from the back end, it's much better. A lot more detail, easier to traffic through the different parts of information, and more information, so we're happy.
And we've noticed there's been some changes since the QR code and PowerEPOS have come in. Customers are ordering a lot more of the luxury sort of items, the extras: extra ice cream, extra sour creams, things that we weren't expecting, because they weren't getting the same kind of contact with our staff, or the ease and the comfortability of ordering. So what we're offering to customers has evolved because of that, and it's been very, very helpful.
Initially, we thought the staff wouldn't like it very much, because they saw it as something that was going to take away their job, but it hasn't at all. Our staff had more time to give them advice on the menu rather than doing the mundane writing-down-the-order part, which is the part that I don't think anyone in the service industry enjoys. But the interaction with customers, that's what they love. That's why they get into hospitality. And that's allowed us to focus on that part of it and to take away the boring part of the job.
Yeah, I think anyone who's looking at doing it, just ring up the guys, send an email or have the meeting and discuss it, because we were quite sceptical to start with. We'd been around a long time, we know our business really well, and we didn't want to buy something where someone was telling us what we needed. We want to tell people what we need and have them come to the party for us, and that's exactly what we've had with me&u and PowerEPOS. They've tried to work out how they can change their product to suit exactly what we need. We had some conversations and it was very easy. They understood, and all of our fears about changing and things being new and hard to understand weren't an issue at all. It was very smooth.
Should have done it earlier. So my first advice will be: just do it now. Don't wait. Don't wait for the end of this video. Do it now, because once you've done it, you'll be so happy you did it.
Order and pay at the table with me&u, integrated with PowerEPOS. Read the full story →
Reviews from every kind of hospitality venue
Filter by venue type to see what operators like you say about PowerEPOS and the Triniteq team.
What customers mention most: PowerEPOS is easy for staff to learn, switching is smooth, Triniteq's local support is fast, and the system stays reliable in busy venues.
- Easy for staff to learnRustlers Steak House gets new staff going after a short training session.
- Smooth switchingThe Grosvenor Hotel's team picked it up and ran with it, and Leeuwin Estate called the change totally uncomplicated.
- Fast local supportCoast Port Beach and The Pedlar praise quick call backs and responses.
- Reliable when it's busyVoyage Kitchen calls it extremely reliable in a high-turnover business.
Showing all 26 reviews
The most surprising thing about it is almost how seamless the integration has been into our business. We haven't noticed any sort of speed bumps or any major issues or any hurdles with team training. The team have been able to pick it up and just run with it. It's just a no-brainer for us. From the ease of reporting to the service we get, I wouldn't have any qualms or hesitations in recommending it.
PowerEPOS offers impressive product quality, services, features, and efficiency. On top of that, it provides in-depth data reporting insights, allowing us to make better, more informed business decisions for our franchise operations.
Hurricane's has been in business for 25 years and we've been using the Triniteq POS system in our sites at Circular Quay, Brighton Le-Sands, and Castle Hill for 15 years, so it has certainly evolved with our business. We've always found it easy-to-use which is a must for our busy, full-service restaurants. We would recommend Triniteq to anyone looking for a new POS system, especially to multi-site or franchise organisations where the system excels.
PowerEPOS has been a game-changer for us. It's reliable, easy to use, and integrates seamlessly with our existing systems. The customer support is excellent, and it has allowed us to focus on delivering great food and service rather than worrying about tech issues. For any business looking for a fast, flexible, and powerful POS system, we highly recommend PowerEPOS.
I go to show my staff how to do certain things in PowerEPOS, and they say I already figured that out myself. That's a sign the system is working well. If you've got any issues, you deal with the same people. If something happens, they give me a call back the next day to check-in. It honestly feels like their support team is a part of my business.
The roll over to PowerEPOS was smooth and totally uncomplicated, and very well supported by your wonderful team. Everything is great, and the back office is excellent and user-friendly. PowerEPOS reporting was an easy transition as well. Very happy we finally made the change at Leeuwin Estate.
From a management perspective, the reporting capabilities from the Insights module are invaluable and the flexibility to get real-time information on personal devices has significantly improved our operational decision making. The assistance and support from Triniteq has been first class and we look forward to further developing and integrating PowerEPOS into our catering operations.
Public Bar is well known for brilliant customer service and PowerEPOS has helped us increase the number of customers we can serve, and revenue, by being fast, really accessible, and user friendly. Insights is super useful and being able to check our business numbers on my phone makes it even more effective. I would recommend PowerEPOS as its quick and easy to set up and use, and Triniteq provide fast, professional support.
The Triniteq team only have one thing in mind, which is solutions and making it work for the business. They always think of what's best for our operation, and each of our venues, and that's something I really value. When we need them, we get a result pretty much straight away. You can really count on them.
Switching to PowerEPOS has been a game-changer for us. The new system has seamlessly integrated with our cloud-based booking platform, Now Book It, allowing our staff to manage bookings and table status all in one place. This has improved efficiency and reduced errors, making our operations much smoother. The transition from WaiterPOS to PowerEPOS was smooth, and the improvements in efficiency and customer experience have been remarkable.
I would definitely recommend Triniteq's PowerEPOS to other businesses as it's very easy to use and I can set it up the way I want to use it which makes it intuitive and easy to teach my staff how to use it. It's fast and really reliable and because it's so easy to use, it helps me save money in wages because my employees will spend less time at the POS and more time with customers.
We use PowerEPOS integrated with me&u across our 5 stores. I couldn't be happier. Increased revenue and efficiency means bigger profit without reducing staff hours because we now serve more customers, so we retain the staff. Both teams are a delight to work with. The support from both is second to none.
The team at Triniteq are awesome. They are super easy to work with and they have great staff members that always help out if I have any issues or questions. Highly recommend!
I'm extremely happy with Triniteq's PowerEPOS. I was happy with it as soon as I was shown the demo. I would recommend PowerEPOS and Triniteq to other business operators. The guys in support are amazing. Their quick responses are so reassuring.
PowerEPOS is easy to use and explain to staff which helps with training. We've found accessing our live data through Insights is awesome at providing real-time feedback as it really helps in shift management. Tracking PLU sales helps us save on preparation and ordering, and Triniteq support has been awesome.
We chose Triniteq systems for their reporting abilities, simple design, user-friendly interface and reliable hand-held technology. The service we receive is excellent with a long-serving and dedicated support team to assist us during and after-hours. Their products and systems have proven to be extremely reliable in our high-turnover business.
Very easy system to use with great analytical tools in the background. Plenty of tech support available to help when necessary.
We are delighted with the work carried out in set up and installation of a new pos system for our very busy cellar door and restaurant. They have made the transition from one system to another as easy as possible for all of our staff. Triniteq understand the high standards that our company have and have exceeded our expectations. I would highly recommend working with them.
Being a part of Quest Apartment Hotels, we integrated our POS with Xero for accounting and RMS to allow guests to send food and drink charges to their room bills, saving time and simplifying our processes. The support offered by Triniteq during installation and ongoing has been excellent and we'd be pleased to recommend them to other businesses seeking out a reliable and easy to use point of sale system.
When we needed to update our club POS we were after a system that was easy to use and tracked stock and inventory, as well as allowing us to easily manage bar tabs and member accounts. Our Triniteq system ticks all the boxes and has loads of functionality. Before Triniteq, we found it hard to manage leakage but now accuracy and stock control is vastly improved. The system does exactly what we needed it to.
Great service and quick call backs. Easy to use system front and back of house. No issues.
We found a few systems at the same high quality but the friendly support and helpful team at Triniteq made the choice easy. We found Triniteq's Point of Sale system to be very adaptable to our unique needs. We found their POS system to be quick and responsive, customisable and easy for my staff to pick up. The before and after-sales support is incredible and we found the team at Triniteq to be able to understand what we were asking from them, and answering in terms we could understand.
User friendly. Most of the changes we can do by ourselves. Highly reliable support service.
At Tsunami Japanese Restaurant we have been using Triniteq systems for as long as we can remember. The systems are great and modern and the company continues to evolve and offer new systems and devices. We highly recommend them.
We chose Triniteq POS because the back-office worked well on windows, the price was right, and the system was really simple and easy to learn. Since then training and support have been excellent which makes working with the system a breeze.
We have been very happy with our experience with Triniteq and the PowerEPOS system. I would definitely recommend Triniteq's products to others.
See how venues use PowerEPOS day to day. Read our customer stories →
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PowerEPOS review FAQs
What do hospitality venues say about PowerEPOS?
Venues describe PowerEPOS as reliable, easy to use and well supported. Perth Convention and Exhibition Centre calls it robust, responsive and stable under high-pressure event conditions, Rustlers Steak House says new staff are up and running after a short training session, and HBF Park has seen shorter transaction times and higher spend per head.
Is PowerEPOS easy for staff to learn?
Yes. Rustlers Steak House gets new staff up and running with a short training session, Perth Convention and Exhibition Centre says casual agency staff learn quickly, and Silversands Tavern found it easy for staff to pick up.
Is it easy to switch to PowerEPOS?
Venues that have switched describe the change as smooth. The Grosvenor Hotel says its team picked up PowerEPOS and ran with it, Leeuwin Estate called the roll over smooth and totally uncomplicated, Voyager Estate says the transition was as easy as possible for all staff, and Hawkers Cuisine now runs both venues on one system.
What do customers say about Triniteq support?
Customers highlight quick call backs, fast responses, and support during and after hours from a team that feels like part of their business. Read more about our Australian POS support.
Where can I read full PowerEPOS customer stories?
Visit our success stories for in-depth case studies from restaurants, pubs, multi-site groups, franchises and events venues across Australia.