Point of sale support

Australian POS support and training for hospitality

Reliable, Australian-based point of sale support when you need it. Talk to our friendly local team, with no overseas call centres.

Call 1300 784 666 Knowledge Base

Prefer email? Contact support@triniteq.com

Triniteq support request answered by the Australian team, with a remote session connected and a specials menu set up, beside the support phone number and popular Knowledge Base guides
How to contact support

Get help from our local team

Quality and support

Hospitality POS support from an Australian team

Our philosophy is based on quality and support: the higher the quality of the product, the less support you need. When you do need us, Triniteq's in-house team supports PowerEPOS venues from installation through to everyday service.

1

Installation

Easy guided remote installation and onboarding, with on-site installation by request.

2

Support sorted

Our Australian-based support team is available during and after business hours.

3

Repairs workshop

We repair POS terminals, printers and more at our in-house POS workshop.

4

Hospitality consulting

Our hospitality experts help you get the most earning potential from your POS.

The Triniteq difference

Local support from people who know hospitality

Every support call is answered by our own team in Australia, not an overseas call centre.

  • 100% Australian-based support team. In-house, in your time zone.
  • Available after business hours, at no extra charge.
  • Hospitality-specialised technicians who understand how venues run.
  • Remote and on-site support options to suit your venue.
  • In-house repair workshop for your POS hardware.
Call 1300 784 666
WHERE WE SUPPORT

Remote and on-site support

  • Remote supportAcross Australia, New Zealand and Asia
  • On-site supportAcross Australia, quoted to suit your venue

Phone and email support is included in your monthly subscription.

What venues say

Support that feels like part of your team

If you've got any issues, you deal with the same people. If something happens, they give me a call back the next day to check in. It honestly feels like their support team is a part of my business.

Oscar WrightAssembly Pub, ACT

The way your support and installation team have worked with us from our first conversation through to implementation has been first class.

Adam LeeLee Hospitality, WA

Jye and the guys in support are amazing. Their quick responses are so reassuring.

Simon HammondThe Pedlar, ACT

I would recommend PowerEPOS as it's quick and easy to set up and use, and Triniteq provides fast, professional support.

Paddy EgliPublic Bar, ACT

See how venues like yours use PowerEPOS. Read our customer stories →

POS training

POS training for new staff and refreshers

Got new staff, or need a refresher? Our training and professional services make sure your team gets the most value from your Triniteq point of sale system.

  • Online training videos
  • Knowledge Base help guides
  • Customised in-person training
Get customised training

Talk to an Expert

Still not sure which POS is right for your business? Want to discuss your requirements in more detail or book a demo? Well, we want to hear from you. Click the 'Contact Us' button and submit your details, call us (1300 784 666), or book a demo using our handy scheduler. We’re waiting to hear from you.

Book a Demo
Call: 1300 784 666
Contact Us
FAQ

POS support FAQs

What makes Triniteq's support different?

Triniteq's support comes from our own in-house team based in Australia. Our team understands local hospitality operations and Australian business hours, and can respond quickly without time zone delays.

How do I contact Triniteq support?

Call 1300 784 666, email support@triniteq.com, or visit the Triniteq Knowledge Base for help guides and how-tos.

What if I need help during service?

Call 1300 784 666 straight away. We prioritise service-affecting requests and can connect remotely to help you keep trading.

Is support available after business hours?

Yes. Our Australian-based support team is available during and after business hours, at no extra charge.

Is support included in my subscription?

Yes. Phone and email support is included in your monthly subscription. Optional on-site support packages are also available and can be customised to cover what you need.

Does Triniteq outsource support to call centres?

No. All support is provided by our in-house Australian-based team, who specialise in hospitality POS systems.

What areas do you service?

We provide remote support across Australia, New Zealand and Asia, and quoted on-site support across Australia.

What types of POS training does Triniteq offer?

We offer online training videos, help guides in the Triniteq Knowledge Base, and customised in-person training sessions for new staff or refreshers.

Does Triniteq repair POS hardware?

Yes. We have an in-house repair workshop for POS terminals, printers, kitchen displays and other hospitality POS hardware.