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    Customised Support

    We understand the absolute importance of keeping you operating so we offer expert, reliable support and a range of payment options, to suit the requirements of your business.

We’re providing REAL help for hospitality & retail businesses

Get PowerEPOS FREE for 6 months*

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*Terms & Conditions apply

If you need support for your Triniteq POS right now, please call 1300 784 276 or email us.
For web support, email us

Our customised support is designed to keep you operating.

PowerEPOS Support

PowerEPOS, our cloud-based POS software, includes phone and email support within the monthly subscription fee. This means there are no additional support contracts. PowerEPOS is brand new POS software, developed from scratch by expert developers using the latest coding techniques, resulting in less requirement for support throughout installation and ongoing.

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WaiterPOS Support

As we design your WaiterPOS system based on your business requirements, we do the same thing for your WaiterPOS support plan. That way, you only pay for what you need. Also, as a new WaiterPOS customer, or if you install an additional WaiterPOS site, you’ll receive free phone and email support for a whole month.

We'll keep you operating

In the event of an issue, our number one priority is to keep your business operating so we provide POS support by phone during and after business hours, access to loan equipment when required and on-site maintenance and troubleshooting, should you need it.

Saves you time

Triniteq support contracts provide you with priority assistance to assist you in getting back to normal operations faster. If you’re on WaiterPOS version 8 or PowerEPOS, you get access to updates and new releases and, in the event of an issue, our expert POS technicians can easily access your POS software via remote dial-in.

Saves you money

Your WaiterPOS support contract will save you money by providing you with discounted access to our friendly support technicians, discounted programming costs and callout fees. Without a support contract, pay-as-you-go calls to support are charged per minute and can get costly depending on the issue. We also have a fully equipped in-house workshop ready to tackle all your hardware repairs.

Improves your system knowledge

Our team of specialist technicians will help you to improve your understanding of your system, so you can run your business more efficiently. We’ll help you understand how you can use WaiterPOS and PowerEPOS to make more money and extract the right data to make quality decisions.

We Offer Training

Got new staff and need additional training or just need a refresher? We offer training and professional services to make sure you're skilled up to get the most value from your Triniteq POS system. Contact us for more information on our training services.

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Find out what our customers have to say

Our business management systems and support are making our customers’ lives less complicated and their businesses more successful. But don’t just take our word for it - find out what our customers Australia wide are saying.

  • Silversands Tavern - Mandurah, WA

    Silversands Tavern - Mandurah, WA

    “We found a few systems at the same high quality but the friendly support and helpful team at Triniteq made the choice easy. We found Triniteq's Point of Sale system to be very adaptable to our unique needs. We found their POS system to be quick and responsive, customisable and easy for my staff to pick up. The Before and After sales support is incredible and found the team at Triniteq to be able to understand what we were asking from them and answering in terms we could understand.” Iain McNee, General Manager  
  • Voyager Estate - Margaret River, WA

    Voyager Estate - Margaret River, WA

    “We are delighted with the work carried out in set up and installation of a new pos system for our very busy cellar door and restaurant. Voyager Estate believes in integrity, style and excellence and we also expect this from our contractors, which is what we have received from Triniteq. They have made the transition from one system to another as easy as possible for all of our staff. They offer a quality product with dedication from both their technical teams and from their ongoing support team and have delivered within required time limits. Triniteq understand the high standards that our company have and have exceeded our expectations. I would highly recommend working with them.” Janine Carter, Cellar Door Manager  

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