Our support team are highly dedicated and experienced technicians, committed to providing excellent service to our customers.
In-house Support Safeguards Quality
At TriniTEQ, we understand the significance and absolute importance of keeping you operating. We offer expert reliable support with a range of options to suit the requirements of your business. We do not outsource support or development preferring to guarantee a high degree of quality by keeping it in-house. As our products are all built in-house, our staff retain expert knowledge and are able to diagnose and resolve any issues quickly, and without 3rd party input.
- After hours support
- Remote ‘dial-in’ support
- On-site maintenance and troubleshooting
- Assistance with programming and menu changes
- Premium level support packages
- Basic support option
- TriniTEQ support contract holders also receive additional benefits including call out discounts, loan hardware, system programming, and maintenance.
Got a support question? Here’s how to contact us:
Point of Sale Support
P: 1300 784 276 – with Support Contract
P: 1900 999 227 – without Support Contract
P: (08) 9302 0807
If for any reason you can’t get through on the above numbers, please email firstname.lastname@example.org and we’ll call you straight back, or call (08) 6801 7236.
Our helpful workshop team offers repairs and maintenance on all TriniTEQ POS hardware from our in-house workshop.
We provide POS equipment servicing and can troubleshoot issues or faults. The TriniTEQ workshop can also assist with the loan of POS hardware devices, should your system require repair, to limit disruption and keep you operating.
If you need to return or send hardware to us for service or repair, please download and fill in a Return Authorisation Form and send it with your hardware.