CASE STUDY: The Tools Fueling Pholklore's Expansion

Pholklore is a vibrant, modern Vietnamese eatery known for blending traditional flavours with a fast-casual dining experience. With a strong focus on high-quality ingredients, seamless service, and innovative ordering systems, Pholklore has rapidly expanded across Victoria with venues in Geelong, Torquay, Lorne, Caloundra, Ocean Grove, and more on the horizon.

Overview

The business prides itself on efficiency and providing a superior customer experience, but before switching to Triniteq’s PowerEPOS, they faced significant challenges that disrupted their workflow.

As a growing business operating in a high-volume, fast-paced environment, Pholklore needed a robust technology solution that could support their operations without causing delays or inefficiencies. Their existing POS system was holding them back, leading them to search for a better alternative.

The Challenge

"Before switching to PowerEPOS, we struggled with system crashes, slow processing speeds, and a lack of integration with our online ordering platforms. This led to delays, order errors, and frustration for both staff and customers. We needed a reliable, fast, and easy-to-use POS that could handle high transaction volumes without interruptions" said Dylan Teixeira, General Manager of the Pholklore Group.

The inefficiencies not only impacted customer satisfaction but also made it difficult to maintain the restaurant’s high service standards.

Additionally, with expansion plans underway, Pholklore needed a scalable solution that could adapt to their growing business. Managing multiple locations while ensuring consistent menu updates, accurate sales tracking, and seamless service required a POS system that was both powerful and reliable.

Why PowerEPOS?

"We chose PowerEPOS because of its user-friendly interface, seamless integration with our online ordering platforms, and real-time reporting capabilities. The ability to manage menu updates across multiple locations and the strong support network also made it stand out. The system’s flexibility and speed were exactly what we needed to streamline operations." said Dylan.

One of the standout features for Pholklore was the system’s ability to handle high transaction volumes without slowing down. Given their fast-paced service model, having a POS system that keeps up with demand was a game-changer. Additionally, the system's robust reporting features provided valuable insights, helping the team make data-driven decisions to optimise business performance.

Pholklore Lorne, one of 5 Pholklore venues, provides Vietnamese inspired food and great drinks, to a local audience by the sea.

Smooth Transition & Strong Support

Implementing PowerEPOS was a seamless process. Triniteq’s setup team ensured the system was tailored to fit Pholklore’s workflow, minimising disruption during the transition. The intuitive design made it easy for staff to learn, and the training provided ensured everyone felt confident using the new system.

Customer support played a crucial role in making the transition successful. The Triniteq team was responsive, addressing any questions quickly and ensuring that Pholklore could experience the benefits of their new POS system. The combination of expert setup, thorough training, and ongoing support gave Pholklore the confidence to fully embrace PowerEPOS.

The Results

Since adopting PowerEPOS, Pholklore has experienced significant improvements in their daily operations:

• Faster Order Processing: Orders are completed quicker, reducing wait times and keeping customers satisfied.

• Fewer Errors: The seamless integration with online ordering platforms has minimised mistakes, and massively improved order accuracy.

• Improved Service Speed: The intuitive interface allows staff to work more efficiently, even during peak hours.

• Better Business Insights: Real-time sales tracking provides data-driven insights that help the team make informed business decisions.

These improvements have had a direct impact on customer experience, operational efficiency, and overall business performance. With PowerEPOS in place, Pholklore can focus on growth knowing their technology can handle it.

Dylan had this to say about Triniteq and PowerEPOS:

PowerEPOS has been a game-changer for us. It’s reliable, easy to use, and integrates seamlessly with our existing systems. The customer support is excellent, and it has allowed us to focus on delivering great food and service rather than worrying about tech issues. For any business looking for a fast, flexible, and powerful POS system, we highly recommend Triniteq and PowerEPOS."

A Game-Changer for Pholklore

As Pholklore continues to expand, having a reliable, flexible POS system is more critical than ever. PowerEPOS has enabled the team to focus on delivering exceptional food and service rather than dealing with technical difficulties. The system's ability to scale alongside their business means Pholklore can confidently open new locations without worrying about operational setbacks.

With improved efficiency and the ability to easily manage operations across multiple locations, Pholklore is well-positioned for continued success. PowerEPOS has provided the tools needed to not only meet customer expectations but exceed them, solidifying Pholklore’s reputation as a top-tier eatery.