What makes Triniteq's support different from other POS providers?

Unlike many POS companies that outsource support overseas, Triniteq provides Australian-based support 24/7/365. Our team understands local hospitality operations, Australian business hours, and can respond quickly without language barriers or time zone delays.

What if I have an issue with my POS during service?

Call 1300 784 666 immediately. We prioritise service-affecting issues and can provide remote support to get you back on track fast.

Is POS support included or an extra cost?

24/7 phone and email support is included with all PowerEPOS subscriptions. Optional on-site support packages are also available and can be customised to cover exactly what you need.

Does Triniteq outsource support to call centers?

No. All support is provided by our in-house Australian team who specialise in hospitality POS systems.

What areas do you service?

We provide remote support across Australia, New Zealand and Asia, and quoted on-site support across Australia.

What types of POS training does Triniteq offer?

We offer online training videos, comprehensive help guides in our Knowledge Base, and customized in-person training sessions for new staff or refresher training.

Does Triniteq repair POS hardware?

Yes, we have an in-house repair workshop for POS terminals, printers, kitchen displays, Waiterpads and other hospitality POS hardware.

Do other POS companies offer this level of support?

Many competitors offshore their support or only offer business-hours coverage. Our Australian-based 24/7 support is a key differentiator for hospitality venues that can't afford downtime.

POINT OF SALE SUPPORT

24/7 Australian POS Support & Training for Hospitality Venues

Our philosophy is based on quality & support - the higher the quality of the product, the less support you need.

But if you do need support to sort out an issue or to learn how to maximise the earning potential of your POS, just contact our hospitality POS specialists.

Triniteq Provides the Best POS Support for Your Hospitality Business

INSTALLATION
We provide easy guided remote & on-site (by request) installation & onboarding.

24/7/365 SUPPORT
Our Australian-based support team are available during & after business hours.

REPAIRS WORKSHOP
We repair POS terminals, printers, Waiterpads & more at our POS workshop.

HOSPITALITY CONSULTING
Our hospitality experts help you maximise the earning potential of your POS.

How to Contact Support

We provide reliable, Australian-based Point of Sale support 24/7/365.

Chat to our friendly local team, no overseas call centres.

Phone: 1300 784 666

Email: support@triniteq.com

Support Portal: Triniteq Knowledge Base

A cafe business owner behind the counter on her phone.

We Provide the Best POS Support in Australia

"I would recommend PowerEPOS as it's quick and easy to set up and use, and Triniteq provides fast, professional support."

Paddy Egli | Public Bar | ACT

"Jye and the guys in support are amazing. Their quick responses are so reassuring."

Simon Hammond | The Pedlar | ACT

"The way your support and installation team have worked with us from our first conversation through to implementation has been first class."

Adam Lee | Lee Hospitality | WA

"Tracking PLU sales helps us save on preparation and ordering, and Triniteq support has been awesome - props to Matt and Jye.”

Brendan Curtis-Cocks | Local Burleigh | QLD

"If you've got any issues, you deal with the same people. If something happens, they give me a call back the next day to check in. It honestly feels like their support team is a part of my business"

Oscar Wright | Assembly Pub | ACT

"The support offered by Triniteq during installation and ongoing has been excellent.”

Rachael Bell | Quest Apartment Hotels | WA

Why Triniteq Support Outperforms Competitors

Many POS providers cut costs by:

Outsourcing support to overseas call centers
Offering only business-hours support
Charging extra for basic troubleshooting
Using generic tech support (not hospitality specialists)

THE TRINITEQ DIFFERENCE

100% Australian POS support team
24/7/365 availability (no extra charge)
Hospitality-specialised technicians
Remote AND on-site support options
In-house repair workshop

A happy restaurant operator using POS on a tablet

We Offer Training

Got new staff and need additional training or just need a refresher?

We offer POS training and professional services to make sure you're skilled-up to get the most value from your Triniteq Point of Sale system.

Two cafe workers looking at a laptop behind a counter.

Talk to an Expert

Still not sure which POS is right for your business? Want to discuss your requirements in more detail or book a demo? Well, we want to hear from you. Click the 'Contact Us' button and submit your details, call us (1300 784 666), or book a demo using our handy scheduler. We’re waiting to hear from you.