How much does support cost?

PowerEPOS Support Costs Nothing Extra

Support, updates and upgrades are included in your PowerEPOS subscription. There are no additional charges for technical assistance, phone support, or after-hours help.

What's Included in PowerEPOS Support

Triniteq POS systems are of the highest quality, but we get that sometimes our customers need support, so we're always here to help. With Triniteq support, we'll never leave you hanging.

PowerEPOS Support Coverage

For PowerEPOS we offer 24/7/365 email and telephone support.

Your monthly subscription includes:

Round-the-clock phone and email support
Evening and weekend assistance
Software updates and system upgrades
Technical troubleshooting and problem resolution
Implementation and training support

Australian-Based Support Team

Our POS experts are all based in Australia. No overseas call centres.
This ensures:

Local timezone availability
Understanding of Australian hospitality industry
Direct communication without language barriers
Expert knowledge of local business requirements

Why Support is Included Free

We invest in our POS support to make sure our customers get the best service possible. Along with the best POS system - PowerEPOS.

Many POS providers charge extra for:

Premium support packages ($50-200/month)
After-hours assistance
Phone support access
Software updates and upgrades

PowerEPOS includes all support services in your monthly subscription with no hidden fees.

Getting PowerEPOS Support

Need help with your PowerEPOS system? Contact our Australian support team:

📞 1300 784 276 - Available 24/7/365
📧 support@triniteq.com - Included in subscription

PowerEPOS: Premium support included at no extra cost because quality service shouldn't be an add-on.

Still have questions about Triniteq or PowerEPOS? Our local team are here to help. Contact us to speak with a hospitality POS expert, request a personalised demo, or get a custom quote for your venue. We're committed to helping Australian hospitality businesses find the perfect POS solution.