Triniteq Terms of Use
Schedule 2
These Terms of Use govern the relationship between Triniteq International Pty Ltd ("Triniteq") and the Customer in connection with the supply of Triniteq or Partner services, software, products, goods and/or hardware. By placing an order, accepting a quote, or using any Triniteq or Partner product or service, the Customer agrees to be bound by these Terms.
Terms of Use - Schedule 2
Effective: 1 May 2026 | All prices exclude GST unless otherwise stated
These Terms form part of a suite of six schedules:
Schedule 1 – General Terms of Use
Schedule 2 – Triniteq Support and Sales Agreement – Charges, Fees, Payments, Quotes, Purchase Orders and Proposals (this document)
Schedule 3 – Triniteq Software Licensing Agreement
Schedule 4 – Triniteq Service Level Agreement & Menu Maintenance Agreement
Schedule 5 – Triniteq Bundled Services Agreement
Schedule 6 – Payment Rebate & Bundled Services Agreement
Schedule 2 – Triniteq Support and Sales Agreement – Charges, Fees, Payments, Quotes, Purchase Orders and Proposals
- Labour Rates and Additional Fees
All rates are exclusive of GST and are subject to change. The current rates are set out in the tables below.
WaiterPOS Telephone and Premium Support is quoted on a per-site or per-business basis, taking into account the number of devices, Triniteq or Partner software provided, integrations, and the number of products sold.
WaiterPOS & WaiterPOS-Related Services
Service Pay As You Go Telephone Support Premium Support Business Hours – Standard Support & Urgent Support Phone / Remote Support $5/min Included Included (prioritised) Onsite Support / Hardware Maintenance $160.00/hr $160.00/hr $150.00/hr (prioritised) Travel $160.00/hr $160.00/hr $160.00/hr After Hours – Urgent Support Only Phone / Remote Support (Weekdays and Weekends) $7.50/min Included Included (prioritised) Phone / Remote Support (Public Holidays, Australia-wide) $10.00/min Included Included (prioritised) Onsite Support / Maintenance (Business Hours - Weekdays, incl. travel) $160.00/hr $160.00/hr $150.00/hr (prioritised) Onsite Support / Maintenance (After-hours, Weekends & Public Holidays, incl. travel) *State/Territory public holidays apply $320.00/hr $320.00/hr $320.00/hr
PowerEPOS Standard Support is included as part of the monthly software fee.
PowerEPOS & PowerEPOS-Related Services
Service Standard SupportPriority Support Business Hours – Standard Support and Urgent Support Phone / Remote Support Included Included (prioritised) Onsite Support / Hardware Maintenance $160.00/hr $160.00/hr (prioritised) Travel $160.00/hr $160.00/hr After Hours – Urgent Support Only Phone / Remote Support (Weekdays and Weekends) Included Included (prioritised) Phone / Remote Support (Public Holidays, Australia-wide) Included Included (prioritised) Onsite Support / Maintenance (Business Hours - Weekdays, incl. travel) $160.00/hr $160.00/hr (prioritised) Onsite Support / Maintenance (After-hours, Weekends & Public Holidays, incl. travel) *State/Territory public holidays apply $320.00/hr $320.00/hr (prioritised) Development Services (Business Hours Only) Development $200.00/hr Scoping $200.00/hr Other Labour Services (Business Hours Only) Configuration & Programming $160.00/hr Onsite or Remote (Offsite) Installation $160.00/hr Onsite or Remote (Offsite) Training $160.00/hr Travel $160.00/hr
Notes on labour rates and support hours:
(a) "Urgent Support" – after-hours remote POS support is available only for POS customers and issues.
(b) "Urgent Support" refers to after-hours emergency support (after 5:00pm on weekdays, and any time on weekends or Australia-wide or local public holidays) and is reserved exclusively for POS-related issues that directly impact or prevent the Customer from trading. It does not apply to general POS or back-office software questions, minor issues that do not affect trading, support requests for back-office software features such as reports, stocktakes, time and attendance or membership, or any other non-urgent matter.
(c) "Business hours" means Monday to Friday, 8:30am to 5:00pm, excluding weekends and Australia-wide and local public holidays. "After hours" means all other times, including weekends and public holidays.
(e) Travel charges apply.
(f) "Development Services" scoping, training and consulting fees are chargeable for any services beyond an initial 15 to 30 minute investigation session (conducted by email, in person or by phone).
- Non-Refundable Deposits
All deposits paid by the Customer to Triniteq for services, software, products, goods and/or hardware are non-refundable, to the fullest extent permitted by the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC).
- Validity of Quotes and Proposals
3.1 Quotes and proposals are valid for one calendar month from the date of issue, unless otherwise stated by Triniteq. Where costs are subject to volatility or change, Triniteq reserves the right to shorten the validity period of any quote or proposal at its discretion. After the validity period has lapsed, pricing is subject to change, and a revised quote may be required.
3.2 All quotes and proposals are subject to errors and omissions (E&OE). Content and pricing may change without notice.
- Placing an Order
4.1 For Triniteq POS software and services, the Customer may be required to complete, validate and return an Excel Menu List (EML) to Triniteq prior to the confirmation of any installation or training dates. Triniteq is under no obligation to confirm dates until a completed EML, or the Customer's complete menu, product list and pricing, has been received.
4.2 All orders must be placed in writing by one of the following methods:
- digitally signing a valid Triniteq quote; or
- completing a valid Triniteq Purchase Order; or
- submitting an approval for purchase on the Customer's corporate stationery.
The order must specify:
- site and billing details;
- the Customer's ABN;
- primary contact details;
- the goods and/or services to be purchased;
- a preferred delivery date;
- total investment, any negotiated discount, GST amount, deposit and balance amounts; and
- freight details (Triniteq or Customer nominated).
- Acceptance of Purchase
Triniteq may decline any order from the Customer by written notice.
- Software as a Service (SaaS) and Subscription Charges
6.1 The Customer must pay the applicable SaaS/Subscription fees for the ongoing use of any software that has been rented or subscribed to and not purchased outright. All subscription charges are due in full at the commencement of each subscription term.
6.2 The monthly SaaS/Subscription fee is set out in the Customer's quotation or on the Triniteq website. Triniteq may adjust the fee from time to time on one month's written notice. Subscription plans are subject to change on 14 days' notice, and Triniteq is not liable to the Customer or any third party for any modification to subscription plans.
6.3 The SaaS term is as stipulated on the Purchase Order. At expiry, the subscription continues on a monthly basis unless the Customer provides written notice of termination. Following receipt of written termination notice, the SaaS (including the software licence) will terminate 30 days after the date on which such notice is received by Triniteq. If no term is specified, the subscription continues month-to-month until terminated in accordance with this clause.
6.4 If the Customer wishes to terminate the SaaS/Subscription during the agreed term, the Customer must pay all remaining subscription fees for the balance of that term. If the Customer cancels their SaaS/Subscription at any time, the Customer forfeits access to all data and transaction history.
6.5 If the Customer upgrades their subscription plan during the term, additional charges will be prorated over the remaining term, charged to the Customer's account, and reflected in future terms. No refunds or credits are provided for subscription plan downgrades. Downgrading may result in loss of content, features or capacity, and Triniteq accepts no liability for such loss.
6.6 If the Customer fails to pay within seven business days of the due date, or fails to maintain valid payment information, Triniteq may suspend or cancel access to Triniteq or Partner services. Triniteq may also suspend the software or other licences and deactivate the software until all outstanding fees are paid in full.
6.7 Payment of SaaS/Subscription fees is a condition of maintaining a Customer Support Plan in accordance with these Terms.
6.8 All charges are exclusive of GST and any other taxes, levies or duties. The Customer is responsible for all applicable taxes.
6.9 Where the Customer pays by card, they authorise Triniteq to deduct subscription charges periodically in advance. Triniteq will cover all card subscription charges for payments made by card, excluding American Express. Triniteq uses approved third party payment processors as intermediaries for card processing. Approved third party payment processors are not permitted to store, retain or use billing information for any purpose other than processing the payment.
6.10 Where the Customer utilises point of sale software on a daily licence basis, a licence fee is charged per POS terminal that is activated within any 24-hour period or part thereof. Daily licence fees are charged in addition to the Customer's applicable SaaS/Subscription plan and are calculated based on actual daily usage per terminal. These charges are invoiced to the Customer at the end of each calendar month in which the usage occurred. Payment of daily POS software licence fees is due in accordance with the payment terms set out in the Customer's agreement with Triniteq.
6.11 If the Customer wishes to activate additional POS terminals for daily use, the Customer must contact Triniteq support at support@triniteq.com prior to activating such terminals. Triniteq will confirm the applicable daily licence fee for each additional terminal before activation.
6.12 Daily POS software licence fees represent the only charges Triniteq will levy in respect of POS software or SaaS licences following actual usage. No additional POS software licence or SaaS licence charges will be applied outside of the monthly invoicing cycle described in clause 6.10, except where expressly agreed in writing by both parties.
6.13 Triniteq shall maintain records of daily POS software licence usage for each Customer. Upon receipt of a written request from the Customer, Triniteq will provide a report detailing the Customer's daily POS software licence usage for the period specified in the request. Triniteq will use reasonable endeavours to provide such reports within a reasonable timeframe. Triniteq's records shall, in the absence of manifest error, be conclusive evidence of the daily licence usage for the purposes of invoicing under clause 6.10.
- Purchase Options
The Customer may purchase applicable Triniteq products and software outright, or subscribe under the SaaS/Subscription model described in clause 6.
- Software Activation and Verification
8.1 Triniteq and Partner software contains copy-protection technology. As a result, the Customer may be required to:
(a) Reactivate the software periodically during the licence term by verifying the Customer's licence details (by phone or internet connection), as required by Triniteq to confirm the software is being used in accordance with the licence terms.
(b) Have the software reactivated by Triniteq if reinstalling it (for example, on a new device). A reactivation charge of $160.00 (ex GST) per licence applies across Triniteq's entire WaiterPOS software suite, including WaiterPOS terminal software, (WaiterPOS) POS System Manager, WaiterPOS Back Office software and other WaiterPOS modules (excluding PowerEPOS and related products), in the following circumstances:
- the software is being reinstalled or migrated to a different device from the one on which it was previously installed;
- the software has been deleted, in full or in part, by the Customer; or
- the licence has been suspended due to outstanding monies owed to Triniteq.
(c) No reactivation charge will apply if:
- reactivation is required by Triniteq to verify proper use under the licence terms; and
- the Customer has a current, fully paid support agreement with no overdue amounts.
(d) Where the reactivation or reinstallation process requires the migration of data, one hour of labour is included. Any additional time required to complete the data migration beyond this will be charged at the applicable labour rates set out in clause 1.
- Cancellation or Postponement of Orders
If the Customer requests cancellation or postponement of an order, Triniteq may agree, subject to the Customer paying a cancellation or postponement fee covering all direct and indirect costs Triniteq incurs as a result, including:
- costs incurred by Triniteq in processing the order up to the date of the request;
- amounts paid or payable to third parties for goods and/or services ordered on the Customer's behalf;
- penalties or cancellation fees payable to third parties;
- third-party claims for losses arising from the cancellation; and
- pre-production and production costs incurred up to the date of the request.
Triniteq may also cancel or suspend an order without liability by giving the Customer written notice. Triniteq is not liable for any loss or damage resulting from delayed or disrupted delivery caused by circumstances beyond its reasonable control, including strikes, riots, acts of God, government action, export restrictions, or supply shortages.
- Default and Consequences of Default
10.1 Interest on overdue invoices accrues from the due date at a rate of 2.5% per calendar month, compounding monthly at Triniteq's discretion.
10.2 If a Customer's payment is dishonoured, the Customer is liable for any dishonour or bank administration fees incurred by Triniteq.
10.3 If the Customer defaults on payment, the Customer must indemnify Triniteq for all costs and disbursements incurred in recovering the debt, including legal costs on a solicitor and own client basis and mercantile agency costs.
10.4 If an account remains overdue for more than 14 days, Triniteq may deactivate the Customer's software and refuse to supply further services, software, products, goods and/or hardware, including support.
10.5 If the Customer is in breach of any payment obligation, Triniteq may suspend or terminate supply. Triniteq is not liable to the Customer for any loss resulting from Triniteq exercising this right.
10.6 If an account remains overdue for more than 30 days from the end-of-month statement, an administration fee of $25.00 (ex GST) will be levied immediately. A further $25.00 (ex GST) will be levied for each additional 30-day period the account remains unpaid.
10.7 If an account remains overdue for more than 60 days from the end-of-month statement, all Triniteq services and software will be blocked. Interest and administration fees will continue to accrue.
10.8 Triniteq may cancel any unfulfilled order and declare all outstanding amounts immediately payable if:
- any amount owed to Triniteq is overdue, or Triniteq reasonably believes the Customer will be unable to meet its payment obligations;
- the Customer becomes insolvent, convenes a creditors meeting, proposes or enters a creditors arrangement, or makes an assignment for the benefit of creditors; or
- a receiver, manager, liquidator or similar person is appointed in respect of the Customer or any of its assets.
- Unpaid Seller's Rights
Where the Customer has left goods with Triniteq for repair, modification or exchange and Triniteq has not received full payment, or payment has been dishonoured, Triniteq has:
- a lien over the goods;
- the right to retain the goods until the price is paid in full; and
- the right to sell the goods.
Triniteq's lien continues despite the commencement of any legal proceedings or the obtaining of a judgment for the price.
- Missing Goods
The Customer must notify Triniteq of any missing items within five working days of delivery. Claims made after five working days will be treated as the Customer's responsibility.
- Payment of Fees
Unless otherwise agreed in writing by Triniteq management, the following payment schedule applies:
- 40% of the total fees (Inc. GST) is due upon acceptance of the quote or proposal, together with the signed purchase order.
- A further 40% of the total fees (Inc. GST) is due on or before the go-live or installation date.
- The remaining 20% of the total fees (Inc. GST) is due on or before project completion, or when quoted labour hours are exhausted, whichever comes first.
Go-live and project completion dates are subject to Triniteq's installation and development schedule, to be agreed between the parties.
13.1 Where financing is involved, a 10% confirmation deposit (Inc. GST) is required. This deposit is held in trust and refunded once finance funds are received and cleared. Installation will not commence until a letter of approval from the financier is provided.
13.2 For online sales, full upfront payment (100%) of the total fees (Inc. GST) is required prior to commencement and/or order fulfillment.
13.3 SaaS fees will be invoiced separately upon go-live, with the first invoice issued on a pro rata basis for the remainder of that month. Subsequent invoices will be issued on the 1st of each month thereafter.
13.4 Unless credit facilities have been granted, payment terms are strictly Cash on Delivery (COD). For COD customers, Triniteq will issue an invoice upon delivery for the total fees (Inc. GST).
13.5 Where credit facilities have been granted, the Customer must pay each invoice within the agreed written trading terms.
13.6 Payment by cheque is accepted as collateral only and does not discharge the Customer's payment obligation until the cheque has cleared. If a cheque is dishonoured or payment remains outstanding after the due date, Triniteq may withhold further supply until full payment is received.
13.7 Triniteq reserves the right to amend the Customer's credit and payment terms without notice.
13.8 Ownership of goods does not pass to the Customer until full payment is received. Software licences will expire 14 days after the requested final payment date if payment has not been made, which may render the software inoperable.
13.9 Triniteq may refer overdue accounts to a debt collection agency, government body or solicitor. The Customer is responsible for all reasonable costs and commissions incurred in doing so.
- Additional Charges
14.1 Additional charges at the rates set out in clause 1 may apply if Triniteq representatives are required to wait for the Customer or other parties at scheduled meetings or installations, or if unforeseen expenses arise in the course of providing a service.
14.2 Additional charges at the rates set out in clause 1 will apply if the scope of work changes from the Customer's accepted agreement or quote, or if additional labour is required.
- Ownership of Goods and Software Licences
15.1 Ownership of Triniteq or Partner hosted (WaiterPOS and related software) services, software, products and/or goods passes to the Customer only on outright purchase and only when Triniteq has received full payment in cash, bank cheque or cleared funds. Until that time, the Customer holds the goods as a bailee in a fiduciary relationship with Triniteq.
15.2 If full payment is not received, or if the Customer becomes insolvent, the Customer authorises Triniteq or its agents to enter any premises owned, occupied, leased or controlled by the Customer to repossess the goods and apply them against the outstanding debt.
15.3 Triniteq or Partner cloud services, software, products and/or goods are never sold. Ownership is always retained by Triniteq or its Partners. Customers may only subscribe to rent these cloud services.
- Passing of Risk
16.1 Risk of loss or damage passes to the Customer on delivery.
16.2 If the Customer requests goods to be left unattended for collection or delivered to an unattended location, those goods are held at the Customer's sole risk. The Customer must ensure adequate insurance is in place.
16.3 While Triniteq retains ownership, the Customer must maintain appropriate insurance at its own cost. If goods are damaged or destroyed after delivery but before ownership passes, Triniteq is entitled to receive all insurance proceeds relating to those goods. These Terms are sufficient evidence of that right.
16.4 Unless specifically included in the Customer's support or maintenance agreement, Triniteq is not responsible for regular database backups. Backup services with off-site storage may be arranged for a fee by separate written agreement. Triniteq expressly disclaims responsibility for backup services provided by third parties or faults attributable to third-party software.
- Returns
17.1 Goods may not be returned for credit without Triniteq's prior written consent. Where consent is given, a restocking fee may apply. In calculating that fee, Triniteq will consider:
- the date the goods were originally invoiced to the Customer;
- the condition of the returned goods;
- the current fair market value;
- whether the goods are still part of Triniteq's current product range; and
- whether the goods were specifically procured, developed or manufactured for the Customer.
17.2 Where goods were acquired under a finance arrangement, the Customer must contact the relevant financial institution before returning or seeking credit for any goods. Triniteq cannot accept the return of goods that are subject to a finance agreement.
17.3 The restocking fee is charged per item. Any shipping or freight costs incurred by Triniteq will be added to the restocking fee and invoiced to the Customer accordingly.
17.4 Goods delivered incorrectly, in a faulty or damaged condition may be returned for repair or replacement. The Customer must contact Triniteq within 5 business days of delivery by phone (1300 784 666) or email at accounts@triniteq.com. Triniteq will provide a Return Merchandise Authorisation (RMA) number and return instructions.
17.5 Triniteq will repair or replace faulty goods in accordance with its supplier's instructions. Delays due to supplier lead times, policy or stock availability are outside Triniteq's control, and Triniteq is not liable for such delays.
17.6 If a returned item is tested and no fault is found, the Customer is responsible for all associated charges. Physical damage caused by misuse voids all warranties and is the Customer's responsibility.
17.7 All freight costs for returns are at the Customer's expense and are non-refundable. If a refund is approved, return shipping costs will be deducted from the refund amount.
17.8 Delivery times for exchanged goods may vary depending on the Customer's location.
17.9 For returns of goods, Triniteq recommends using a trackable shipping service and purchasing shipping insurance at the Customer's cost. Triniteq cannot guarantee receipt of returned goods.
- Travel and Accommodation
18.1 The Customer will be charged for all reasonable labour, freight, travel, accommodation and meal expenses associated with the installation or delivery of Triniteq or Partner services. These charges are in addition to the agreed fees unless otherwise stated, and will be invoiced following installation with supporting receipts. The Customer may arrange accommodation directly, provided this is agreed with Triniteq in advance.
18.2 Travel time is not included in any quote unless expressly stated. Travel time is charged at $160.00 (ex GST) per hour, or part thereof, in addition to direct travel costs such as flights.
18.3 Parking costs are on-charged to the Customer at cost.
- Delivery
19.1 Delivery is deemed to occur when:
- the Customer (or the Customer's nominated carrier) takes possession of goods at Triniteq's collection address; or
- the goods are delivered to the Customer's nominated address by Triniteq or its nominated carrier.
19.2 Triniteq is not obliged to proceed with installation unless cleared funds covering the full price have been received at least five days before the scheduled installation date. If Triniteq installs before receiving full payment, Triniteq may deactivate the software without notice if payment is not received within two days of installation (or such other period notified at the time).
19.3 The Customer is responsible for all arrangements necessary to accept delivery. If the Customer is unable to accept delivery as arranged, Triniteq may charge a reasonable redelivery fee.
19.4 Delivery to a third party nominated by the Customer is deemed delivery to the Customer.
19.5 Failure to deliver does not entitle either party to treat these Terms as repudiated. Triniteq is not liable for loss or damage arising from failure to deliver where the cause is beyond Triniteq's reasonable control.
- Freight Policy
20.1 Triniteq selects the most cost-effective carrier and shipping method and charges the Customer for freight in addition to the product price.
20.2 The Customer will be charged for all reasonable freight costs, including supplier charges, import/export taxes and duties, administration fees, expedited delivery and insurance where applicable.
20.3 Freight charges may change if the Customer alters the destination, quantity, shipping method or delivery date.
20.4 Freight charges apply to orders shipped from a single location to a single destination within Australia or internationally.
20.5 The Customer is responsible for any additional freight costs resulting from order expediting.
20.6 Any estimated shipping or delivery dates are approximate and subject to change.
20.7 Orders may comprise multiple items but must ship from a single location to a single destination.
20.8 Goods and repairs may be shipped from an Authorised Triniteq Service Provider, Partner, supplier or authorised repairer. Freight costs in these cases may be set by the applicable affiliate.
20.9 Triniteq will use commercially reasonable efforts to deliver within the Customer's requested timeframe, or as soon as practicable if there is a delay.
20.10 Triniteq is not responsible for detention or demurrage charges relating to shipment or delivery.
20.11 Additional orders must be placed with sufficient lead time to meet the requested delivery date.
20.12 Triniteq may update this freight policy or freight charges at any time without notice.
- Return Conditions
21.1 All returns must be sent with original packaging, both internal and external, in its original state. In particular:
- the external packaging must be undamaged, clean and suitable for resale;
- all cables, manuals, discs and accessories must be included; and
- the original carton must be outer-wrapped to prevent further damage in transit.
21.2 Triniteq does not accept liability for any damage or loss occurring during return transit. All transit risk is borne exclusively by the Customer.
21.3 If goods are returned in a damaged or used condition, a higher deduction may apply, or a refund may be declined. The condition of goods is assessed at Triniteq's or the supplier's premises. Triniteq is not responsible for damage occurring during transit to those premises.
21.4 All return freight charges are at the Customer's expense.
21.5 Returned goods must have a valid Triniteq-provided RMA number on a removable label on the outside of the shipping carton. Writing or stickers on the external packaging are not accepted. If the RMA number cannot be identified, or the goods do not match the RMA details, Triniteq may reject and return the goods at the Customer's expense.
21.6 The Customer must retain proof of delivery and consignment information and email a copy to accounts@triniteq.com for notification purposes.
- Refund Policy
22.1 Refunds are issued at Triniteq's sole discretion. On receipt of returned goods, Triniteq will inspect them and notify the Customer of the outcome.
22.2 If a refund is approved, it will be processed within 14 days by credit or debit card, Electronic Funds Transfer or the Customer's original payment method.
22.3 If the Customer has not received a refund after it has been processed, the Customer should check their bank account, contact their card provider and then their bank, as processing times may vary. If the refund still has not arrived, the Customer should contact accounts@triniteq.com.
22.4 Partial refunds only apply in the following circumstances:
- goods that are not in their original condition, are damaged, or are missing parts due to reasons not attributable to Triniteq;
- goods returned more than 30 days after delivery; or
- sale items (which are not eligible for refund).
22.5 The following goods are not eligible for return:
- downloadable software products; or
- items tendered as an exchange.
22.6 Exchanges are only available for goods that are defective or damaged through no fault of the Customer. To request an exchange, contact accounts@triniteq.com or call 1300 784 666.
- Fair Use Policy
This policy ensures no single Customer compromises the performance or data storage capacity of Triniteq's services for others. It applies to all Triniteq or Partner cloud products, including PowerEPOS, Insights, Sales Analyst, PowerEPOS Stock and all other PowerEPOS-related products.
23.1 Fair use means that data usage and storage are not unlimited. The Customer's SaaS/Subscription plan includes a monthly data storage allowance based on the number of sites or locations, as set out in the table below.
Number of Sites / Locations Monthly Data Storage Allowance 1 site Up to 5 GB 2 to 4 sites Up to 17.5 GB 5 to 7 sites Up to 25 GB 8 to 12 sites Up to 32.5 GB 13 to 18 sites Up to 42.25 GB 19 to 30 sites Up to 72.25 GB 30+ sites Up to 100 GB
If the Customer exceeds their monthly allocation, additional storage is billed at AUD $2 per GB over the allowance (ex GST), charged monthly.
23.2 What constitutes fair use:
- Fair use does not imply unlimited data downloads, uploads or storage.
- Triniteq may bill the Customer for excess usage and may apply storage shaping or speed limiting at its sole discretion.
- Performance may also be affected by factors outside Triniteq's control, such as network congestion or physical infrastructure limitations at the Customer's premises.
23.3 Application of this policy:
- This policy applies to all Triniteq services and aims to protect service quality for all customers.
- Triniteq may amend this policy at any time.
- If usage is found to be excessive, Triniteq will contact the Customer to suggest a more suitable plan or to request reduced usage.
- Continued unreasonable usage after contact constitutes a breach of this policy.
23.4 Unreasonable use includes:
- reselling Triniteq or Partner services without Triniteq's prior written consent;
- use that causes interference, disruption or congestion affecting other customers; and
- use that violates these Terms of Use.
23.5 If Triniteq determines that usage has breached or is likely to breach this policy, Triniteq may, without liability:
- suspend or restrict the relevant services for any period Triniteq considers appropriate; or
- cancel the services on 30 days written notice to the Customer.
- Additional Labour
Any work required outside the original agreed project scope will be invoiced additionally at the rates set out in clause 1, upon project completion, installation or delivery, whichever occurs first.
For Triniteq Development projects, Triniteq may provide work report updates at each implementation stage and provide access to project work-log reports at the Customer's request.
Triniteq reserves the right to halt a project, restrict the Customer's access, suspend software licences and require full payment if the project is delayed by the Customer or the Customer's third parties for more than three months. In such cases, all deposits are non-refundable.
Delays in providing, preparing or uploading content may result in parts of the project being rescheduled to accommodate other Triniteq projects. Triniteq's objective is to maintain project momentum and work to the agreed schedule wherever possible.
- Power and Data Cabling
25.1 Power and data cabling installation is not included in Triniteq quotes or proposals. Triniteq does not perform cabling installation but may recommend a qualified contractor and provide information and consultation regarding cabling requirements.
25.2 Triniteq is not liable for any recommendations, information or consultation provided regarding cabling requirements or the work of any recommended contractors.
25.3 The installation of power and CAT5/CAT6 data cabling is the Customer's responsibility.
25.4 All cabling must be completed to Australian industry standards and any specifications outlined by Triniteq. Triniteq will not commence installation until it is satisfied that the cabling meets those standards and applicable occupational health and safety requirements. Cabling that does not meet these standards voids all Triniteq warranties.
25.5 If an installation does not proceed or is delayed due to inadequate cabling, unsuitable power supply, inadequate internet connection, or any other site issue attributable to the Customer or its contractors, the Customer will be liable for all reasonable costs associated with the delay or cancellation.
- Workplace Health and Safety
The Customer must ensure that any site, premises or venue visited by Triniteq staff, contractors or Authorised Service Providers complies with all applicable workplace health and safety legislation, regulations and codes of practice, including the Work Health and Safety Act 2011 (Cth) and any relevant state or territory equivalent.
The Customer warrants that it will, at all times, provide a safe working environment for Triniteq personnel attending the Customer's site for any purpose, including installation, maintenance, support, training or any other service. This includes, but is not limited to:
- ensuring all work areas are free from hazards and risks so far as is reasonably practicable;
- providing adequate access, lighting, ventilation and facilities as required;
- notifying Triniteq of any known hazards, risks or site-specific safety requirements prior to the visit; and
- ensuring all relevant safety procedures, site induction requirements and emergency protocols are communicated to Triniteq personnel upon arrival.
Triniteq reserves the right to suspend or refuse to carry out any work at a site it reasonably considers to be unsafe, without liability to the Customer. The Customer indemnifies Triniteq against any loss, damage, claim or liability arising from the Customer's failure to comply with its obligations under this clause.
Triniteq International Pty Ltd | Schedule 2 – Charges, Fees, Payments, Quotes, Purchase Orders and Proposals | Effective 1 May 2026
Go to:
Schedule 1 – General Terms of Use
Schedule 3 – Triniteq Software Licensing Agreement
Schedule 4 – Triniteq Service Level Agreement & Menu Maintenance Agreement