Triniteq is an Australian hospitality technology company, providing PowerEPOS point of sale software along with the hardware, installation, training, and ongoing support that make up a complete POS system. Read more about Triniteq. Founded in Perth in 1997, Triniteq now serves hospitality venues across Australia.

Where is Triniteq based, and who do you support?

Triniteq was founded in Perth in 1997 and now has a team distributed nationally. Triniteq supports venues across every state, from independent cafes to major stadiums, all on the same platform.

PowerEPOS is Triniteq's cloud-hybrid point of sale software. It handles front-of-house sales, kitchen order routing, table management, and reporting, and keeps working even if your internet connection drops, syncing automatically once it's back.

How many venues use PowerEPOS?

PowerEPOS runs in thousands of venues across Australia, ranging from single-site cafes and food trucks to multi-site restaurant groups and major stadiums. See customer stories from venues using PowerEPOS.

Do I have to pay transaction fees?

No. Triniteq charges a flat monthly subscription with zero transaction fees. You negotiate processing rates directly with your chosen payment processor, so what you pay Triniteq stays the same whether your business grows or not.

What does PowerEPOS cost?

Pricing depends on your venue size, number of terminals, and which add-on modules you need. See the pricing page to build your own package and see indicative costs, or call 1300 784 666 for a tailored quote.

Are there setup or hardware costs on top of the subscription?

POS hardware, such as terminals and printers, are sold separately from the PowerEPOS software subscription. Browse the range in the hardware shop, and build a package and see indicative costs on the pricing page, or your quote will set out hardware, installation, and any setup costs alongside your ongoing monthly software fee.

Do Triniteq quotes include GST?

No. All Triniteq prices are exclusive of GST (ex GST) unless otherwise stated.

What hardware do I need to run PowerEPOS?

A typical setup includes a POS terminal, a receipt printer, and a cash drawer, with kitchen display screens and handheld devices added depending on your venue. Browse the range in the hardware shop, or call 1300 784 666 to discuss the right hardware for your setup.

Can I use my existing hardware?

In some cases, compatible existing hardware can be reused, which reduces upgrade costs during implementation. Talk to the sales team about your current setup, and browse the hardware shop for anything you may need to add.

What happens if a terminal breaks down?

Call the Triniteq support line on 1300 784 666, or submit a ticket through the Knowledge Base. Because PowerEPOS is cloud-hybrid, your other terminals keep taking orders and your venue keeps trading while the Australian-based support team troubleshoots remotely and arranges a replacement or repair. If you need a replacement terminal, browse the hardware shop.

How long does installation take?

Timeframes depend on the size and complexity of your setup. A single-terminal cafe can be installed remotely in a short timeframe, while multi-terminal venues and large multi-site rollouts are scheduled in stages and take longer to minimise disruption to trade.

Do you provide staff training?

Yes. Every installation includes staff training, delivered remotely online or in person on-site depending on your setup. Enterprise deployments include comprehensive, staged training as part of the rollout. Ongoing guides and video tutorials are available through the Knowledge Base, where you can also submit a support ticket and check its status.

What do I need to prepare before installation?

Your implementation team will confirm exact requirements for your setup, which generally include stable network access, power at each terminal location, and your menu and pricing structure ready ahead of configuration. Not yet a customer? Request a quote to get started.

How do I accept and confirm my POS quote?

Accept and digitally sign the quote provided, then pay the deposit to confirm. Call 1300 784 666 or book a time with the sales team if you have questions before signing.

What if I want something bespoke?

PowerEPOS is modular, so you can choose the integrations, workflows, and hardware that suit your venue rather than being forced into a standard setup. Triniteq can also customise the POS and undertake custom development for specific requirements. Talk to the sales team about your specific requirements and they'll configure a solution around them.

How long are Triniteq's quotes valid for?

Most Triniteq quotes are valid for 30 days, and the exact validity period is shown on your quote. If you're unsure or need an update on a quote you've already received, call 1300 784 666 or contact the sales team.

How do I pay for my PowerEPOS subscription?

The easiest way to pay is monthly billing to a credit or debit card. Direct debit from a bank account can also be set up if you prefer. You can update your billing information anytime through the customer billing portal, or contact the accounts team for help.

Can I transfer my account to a new business owner?

Yes. Account transfers can be arranged when a venue changes ownership. Contact the Triniteq accounts team to start the process.

How do I cancel my PowerEPOS subscription?

Email accounts@triniteq.com with written notice at least 7 days before the 1st of the month, which is when PowerEPOS bills, to avoid being charged for the next cycle. Include your business name, account or customer number, and requested cancellation date. Your service continues until the end of your current billing period, so export any data you need beforehand, as it's permanently removed after cancellation. Cancellation applies to future billing cycles only, no refunds are issued for the current cycle. For help with the process, call 1300 784 276.

Does PowerEPOS support split billing and course timing?

Yes. PowerEPOS handles split billing by seat, item, or custom portion, along with course timing for fine dining, table management with editable floor plans, and order routing to production areas. See the full feature set on the PowerEPOS solutions page.

Can PowerEPOS manage stock?

Yes. PowerEPOS Stock is Triniteq's stock management module, giving you day-to-day cost tracking with FIFO costing applied at stocktake. It's available as an add-on to your PowerEPOS subscription.

Does PowerEPOS include a loyalty program?

Yes. Triniteq's Loyalty module integrates directly with PowerEPOS, along with a separate Gift Card Manager add-on for gift card sales and redemption. Both are available as add-ons to your subscription.

Does PowerEPOS work if the internet goes down?

Yes. PowerEPOS is cloud-hybrid, so terminals keep processing orders during an outage and sync everything automatically once the connection returns.

Is support based in Australia?

Yes. Triniteq was founded in Perth in 1997 and now has a team distributed across Australia, and the support team operates in Australian time zones rather than an offshore call centre. Visit the Knowledge Base for guides, or to submit and track a support ticket.

What are your support hours?

Triniteq provides business hours and after-hours support from its Australian team. Call 1300 784 666, or find guides and submit or track a support ticket at the Knowledge Base.

Can I see sales across multiple venues in one place?

Yes. PowerEPOS provides consolidated multi-site reporting, so restaurant groups and franchises can view sales across every location from one dashboard.

What reports can I access?

Sales Analyst reporting covers sales by hour, day, week and month, product mix, staff performance, and payment method breakdown, exportable to CSV, Excel or PDF, or synced directly with your Xero or MYOB accounting software. Insights Lite provides dashboards and snapshots of live POS data. See the pricing page for current add-on pricing.

Does PowerEPOS integrate with accounting software?

Yes. PowerEPOS integrates directly with both Xero and MYOB AccountRight for automated financial reconciliation. See the full list on the integrations page.

Which payment processors does PowerEPOS work with?

PowerEPOS integrates with 20 or more payment processors, including Tyro, Zeller, Zero Payments, and the major Australian banks. You choose the processor that offers the best rate for your business and can switch between them in 1 to 2 hours without changing your POS.

Does PowerEPOS integrate with popular hospitality tech platforms?

Yes. PowerEPOS integrates with me&u for QR ordering and pay-at-table, along with staff management platforms including Deputy, and reservation and gift card platforms including Now Book It. See the full list on the integrations page.

How do I update my billing or account details?

Two Ways to Update PowerEPOS Account Information

Use the link at the bottom of any PowerEPOS invoice email to access their customer portal or simply email accounts@triniteq.com.

Method 1: Customer Portal

Use the link at the bottom of any PowerEPOS invoice email to access the customer portal.

Found at the bottom of every invoice email
Direct access to your PowerEPOS account
Self-service billing and account updates
Secure online account management

Method 2: Email Support

Simply email accounts@triniteq.com for billing and account assistance.

Direct support from Triniteq accounts team
Help with account changes and updates
Professional assistance with billing questions
Personal support for complex account issues

What You Can Update

Both methods allow you to change:

Payment method details
Billing address and contact information
Account holder information

Quick Access Options

Customer Portal Access

Invoice email link - Bottom of any PowerEPOS invoice email
Self-service updates - Immediate account changes
Secure access - Direct login to your account

Email Support

accounts@triniteq.com - Direct email assistance
Personal help - Support team guidance
Account verification - Secure update process

Contact Information

Need to update your PowerEPOS billing or account details?

🔗 Customer portal - Link at bottom of invoice emails
📧 accounts@triniteq.com - Email support for account updates
📞 1300 784 666 - Phone support if needed

PowerEPOS: Update account details via customer portal link or email accounts@triniteq.com

Triniteq's PowerEPOS and WaiterPOS are the perfect Point of Sale solutions for any Australian hospitality or retail business. Our systems are easy-to-use but deceptively powerful, designed to run entire business operations.