Can staff take orders tableside or do they need to go to a terminal?

Yes, PowerEPOS staff can take orders tableside without returning to fixed terminals. The system provides comprehensive mobile POS functionality through handheld devices, enabling complete order entry, payment processing, and table management directly at the guest's location. Plus, all tableside functionality continues to work even when the internet goes down, ensuring uninterrupted service during connectivity issues.

Mobile POS Capabilities

Tableside Ordering Features

• Full menu access on mobile devices with real-time pricing and availability
• Order customisation including modifications, special requests, and dietary notes
• Split billing and payment processing directly at the table
• Digital receipt delivery via email or text message
• Upselling prompts and suggested items based on order patterns
• Table assignment and guest count management
  
  

Payment Processing at Table

• Credit card processing with integrated card readers on mobile devices
• Contactless payments including all credit and debit cards
• Cash handling with change calculation and receipt generation
• Tip processing with customisable tip percentage options
  
  

Handheld Device Integration

Compatible Devices

• Windows tablets with PowerEPOS onboard
• Dedicated POS hardware: Ruggedized handheld terminals for restaurant environments
• Hybrid devices: Tablet-terminal combinations 

Offline Ordering Functionality

Uninterrupted Service During Internet Outages

• Complete tableside functionality continues without internet connection
• Full order entry including menu browsing, customisation, and pricing
• Table management and order tracking remain fully operational
• Offline mode operation during WiFi or internet connectivity issues
• Local order storage maintains service continuity without network connection
• Automatic queue management for orders taken during offline periods
• Data persistence prevents order loss during connectivity problems
  
  

Offline Capabilities

• Menu browsing and pricing access without internet connection
• Order modification and customisation in offline mode
  
  

Device Synchronization

Real-Time Data Sync

• Instant order transmission to kitchen display systems and main terminals
• Live inventory updates across all connected mobile and fixed devices
• Table status sync showing real-time occupancy and assignments
• Cross-device order access for staff coordination and order management

Multi-Device Management

• Centralised order database accessible from any authorised device
• Staff login sync across mobile and terminal devices
• Reporting integration combining data from all tableside and fixed terminals
• Backup sync ensures data consistency and recovery
  
  

Key Advantages

Uninterrupted Service: All tableside ordering functionality works without internet - complete offline operation capability

Service Efficiency: Eliminates trips to fixed terminals, reducing order time by 30-50%

Order Accuracy: Digital entry prevents handwriting errors and miscommunication

Guest Satisfaction: Faster service and immediate payment options improve dining experience

Staff Productivity: More time spent with guests instead of walking to terminals

Operational Flexibility: Supports outdoor dining, events, and high-volume service scenarios

System Requirements

• WiFi connectivity for real-time sync (offline backup available)
• Compatible mobile devices running Windows 10+
• PowerEPOS software license 
• Integrated payment processing for tableside transaction handling

PowerEPOS mobile ordering transforms restaurant service delivery by bringing complete POS functionality directly to the dining table, enabling faster, more accurate, and more flexible guest service.