How does the system handle complex orders and modifications?

PowerEPOS handles complex orders and modifications through advanced customisation tools that accommodate unlimited modifications, detailed kitchen instructions, and multiple cooking preferences per item. The system ensures accurate communication between front-of-house staff and kitchen teams while maintaining food safety standards.

Custom Modifiers and Special Requests

Unlimited Modification Capabilities

• Custom modifiers with automatic pricing adjustments (add bacon +$2.50, extra cheese +$1.00)
• Special request fields for detailed guest instructions and preferences
• Item prompts with price difference calculations (choose fries or salad)
• Portion modifications including half portions, double portions, and sharing plates
• Preparation style options (extra crispy, well-done, light sauce, on the side)

Advanced Customisation Features

• Custom message for ingredient removal 
• Sauce selections with quantity specifications (light, regular, extra)
• Temperature preferences for beverages (extra hot, iced, room temperature)
• Presentation requests for special occasions and dietary accommodations
• Combo meal modifications with individual item customisation

Kitchen Instructions & Preparation Notes

Detailed Communication System

• Free-form instruction fields for specific preparation requirements and guest requests
• Instruction templates for common modifications (no onions, extra spicy, well-done)
• Chef communication tools for complex culinary requests and special preparations
• Priority instruction flagging for time-sensitive or critical preparation notes
• Multi-line instruction support for elaborate modification requests

Kitchen Display Integration

• Clear instruction display on kitchen screens with highlighted modification details
• Step-by-step preparation notes for complex modifications and special requests
• Visual and audio alerts for orders requiring special handling or attention
• Order completion tracking through each modification stage
  
  

Multiple Cooking Preferences Per Item

Individual Item Customisation

• Per-item cooking preferences (steak #1 medium-rare, steak #2 well-done, steak #3 medium)
• Split cooking instructions for shared platters with different temperature preferences
• Individual seasoning options for each item in multi-item orders
• Separate sauce preferences for items within the same order

Advanced Cooking Management

• Timing coordination for items with different cooking requirements and completion times
• Batch cooking optimisation maintaining individual preferences while maximising kitchen efficiency
• Quality control tracking ensuring each item meets specific cooking requirements
• Service sync coordinating delivery despite varying preparation times
  
  

Key System Advantages

Perfect Order Accuracy: Digital modification tracking eliminates handwritten order errors and miscommunication

Kitchen Efficiency: Clear instructions and organised modification display streamline complex order preparation

Guest Satisfaction: Unlimited customisation capabilities accommodate any dietary preference or special request

Staff Confidence: Detailed communication tools reduce kitchen stress and order-related mistakes

Integration Capabilities

• Recipe management integration for accurate modification pricing and ingredient tracking
• Integrated Inventory system updates for substitutions, additions, and special preparations
• Reporting analytics tracking popular modifications and dietary trend analysis

PowerEPOS complex order management transforms challenging guest requests into manageable kitchen operations through intelligent modification tracking, comprehensive safety features, and seamless staff communication tools.