CASE STUDY: Teaming up with me&u @ Assembly

Oscar Wright, Venue Manager @ Assembly The Peoples Pub

"It's a venue for everyone. It's a meeting place. We try to offer something for everyone. I mean, we do mornings with families here, especially through October, November, and December. We do lunchtime during the week, we do Christmas parties, and then, later on, all the night owls come out and party," says Oscar Wright, Venue Manager.

What sets Assembly apart is their fun-first approach to hospitality. "We just try to give the people what they want. When you come here on a Friday night or a Saturday night, especially out in the garden, it just feels like a house party, you know, it's just everyone walking around having a yarn, and it's great," Oscar explains.

The Challenge

Despite their success, Assembly faced a critical problem during peak periods - their popularity was overwhelming their service capacity. The staffing shortage plaguing the hospitality industry meant long wait times and frustrated customers.

"Our problem was that we were six, seven people deep on a Friday, Saturday night. People were waiting far too long to get served. And so we started trying to explore what we could do. We thought maybe putting extra tills in, but the bar doesn't have enough space," Oscar recalls.

The venue needed a solution that could handle high-volume service without requiring additional physical space or overwhelming their stretched staff.

The Solution

Oscar, the self-proclaimed 'tech guy by default,' discovered the perfect combination: me&u's QR code ordering integrated with Triniteq's PowerEPOS system.

"Then we thought, hang on a second, there are those QR codes that people scan. So we looked into that and found me&u," says Oscar.

The integrated solution delivered immediate relief:

"The ability for people to order from their table creates such an easy experience for customers. It also releases a lot of pressure on my staff. It used to feel like there was a wall of people charging at us at the bar. With me&u, it now gives my staff and myself some space to breathe on those busy nights."

PowerEPOS's intuitive design meant minimal training time:

"I go to show my staff how to do certain things, and they say I already figured that out myself. That's a sign the system is working well," Oscar notes.

The partnership extended beyond technology to genuine support relationships.

"It's been really great. Can't say enough about how good the 24/7 chat service is. Our account managers have also been excellent. They've helped us facilitate two separate pop-ups in our kitchen," Oscar says about me&u.

The Triniteq experience was equally impressive:

"If you've got any issues, you deal with the same people. If something happens, they give me a call back the next day to follow up. It honestly feels like their support team is a part of my business."

The Results

The integrated me&u and PowerEPOS solution delivered measurable success:

• 🍸 79.2% increase in cocktail sales
• 🚀 22% increase in average order value

More importantly, Assembly transformed their customer experience from frustrating queues to seamless service, while giving their staff the breathing room they desperately needed during peak periods.

Assembly The People's Pub proves that the right technology partnership doesn't just solve operational challenges - it enhances the very experience that brings people together. 

If you're seeking a high-quality, Australian-made and supported Point of Sale solution for your hospitality or retail business, look no further than Triniteq. Our innovative technologies are designed to simplify your operations, enhance your customer experience, and make you more money. Discover our range of products and services today.

If you're new to PowerEPOS, our new cloud-hybrid POS system, contact us for more info.