Kym Eaton

Superior POS Support: Why it's a Game Changer

Recently we've been welcoming back many customers who moved away from Triniteq seeking a better deal, and while they might have found a cheaper POS system elsewhere, they also found the quality and reliability of POS support for these systems was limited. 

We all know that in the hospitality industry, the reliability of your Point of Sale (POS) system and the quality of POS support can make or break your operations. While many providers promise top-notch support, not all deliver when it counts.

Here we explore some of the common pitfalls associated with poor POS support and we leave it to our customers to show why choosing a provider like Triniteq can make all the difference.

1. Slow Response Times

Imagine a busy Friday night rush at your restaurant, only to encounter a technical glitch with your POS system. You reach out to your provider for assistance, but hours pass without a response. Slow response times can cripple your business, leading to frustrated staff and customers, and lost revenue.

I would recommend PowerEPOS as it's quick and easy to set up and use, and Triniteq provides fast, professional support."

- Paddy Egli | Venue Manager, Public Bar | ACT


2. Limited Availability

Technical issues don't adhere to a 9-to-5 schedule. Yet, some POS support teams are only available during standard business hours, leaving you stranded when you need help outside of those times. This lack of availability can exacerbate problems and hinder your ability to serve customers effectively.

I would recommend PowerEPOS and Triniteq to other business operators. Jye and the guys in support are amazing. Their quick responses are so reassuring."

- Simon Hammond | Director, The Pedlar | ACT


3. Lack of Expertise

When faced with a technical hiccup, you need a support team that knows the ins and outs of your POS system like the back of their hand. However, inadequate training or inexperienced support staff may struggle to diagnose and resolve complex issues promptly, prolonging downtime and impacting your bottom line.

The way your support and installation team have worked with us from our first conversation through implementation, and the ongoing help I have requested, has been first class."

- Adam Lee | Owner, Lee Hospitality | WA


4. Complexity of Solutions

Poor POS support can lead to convoluted solutions that only add to your frustration. Instead of straightforward fixes, you may find yourself grappling with overly complex workarounds that disrupt your workflow and hinder productivity.

Tracking PLU sales helps us save on preparation and ordering, and Triniteq support has been awesome - props to Matt and Jye.”

- Brendan Curtis-Cocks | Venue Manager, Local Burleigh | QLD


5. Poor Communication

Effective communication is the cornerstone of any successful support system. Unfortunately, some POS providers fall short in this regard, leading to misunderstandings, delays in resolution, and mounting frustration for businesses in need of assistance.

If you've got any issues, you deal with the same people. If something happens, they give me a call back the next day to check-in. It honestly feels like their support team is a part of my business"

- Oscar Wright | Venue Manager, Assembly Pub | ACT


6. High Costs

While support is crucial, exorbitant fees for assistance can strain your budget. Some POS providers charge hefty sums for support services or require expensive service plans, making it financially challenging for businesses, especially small ones, to access the help they need. Support included in monthly subscription fees can be the easiest option as it means that the cost to access support is never an issue.

We chose Triniteq because the back-office worked well on windows, the price was right, and the system was really simple and easy to learn.  Since then training and support have been excellent which makes working with the system a breeze.”

- Helge Olsen | Owner, Lokal + Cȯ | QLD


7. Lack of Proactive Support

Reactive support that only addresses issues after they occur is simply not enough. Without proactive measures in place to anticipate and prevent problems, businesses are left vulnerable to recurring issues that disrupt operations and erode customer trust.

The support offered by Triniteq during installation and ongoing as been excellent and we’d be pleased to recommend them to other businesses seeking out a reliable and easy to use point of sale system.”

- Rachael Bell | F&B Manager, Quest Apartment Hotels | WA



At Triniteq, we understand the critical role that superior POS support plays in your business success. That's why we're committed to providing responsive, expert assistance that goes above and beyond. Our team of Australian-based dedicated professionals are available 24/7 to address your needs promptly and effectively, ensuring minimal downtime and maximum peace of mind.

Don't let poor POS support hold your business back. Choose Triniteq and experience the difference firsthand. Get in touch with us today to learn more about our comprehensive support services and how we can help your business thrive.

Get Better Support

If you're seeking a high-quality, Australian-made and supported Point of Sale solution for your hospitality or retail business, look no further than Triniteq. Our innovative technologies are designed to simplify your operations, enhance your customer experience, and make you more money. Discover our range of products and services today.

If you're new to PowerEPOS, our cloud-hybrid POS system, watch our Demo videos, or Book a demo for more info.